The Valley (or peak?)
The other day a very smart, very young, very inexperienced young man walked into our office pitching a business that has gained quite a bit of press recently. The business model is very cool. The technology interface is well thought out. Beyond that, the business is in its infancy and the path to success is as unclear as looking at a 4-month-old baby and predicting with any level of certainty that he'll play professional football. The business, like many tech start-ups coming out of fashionable silicon valley incubators, is valued at nearly $10 million. Not bad for an idea with no customers. The problem with the venture ecosystem in Silicon Valley is not that it propagates absurd valuations. The problem is that the ecosystem actually causes harm by inflating the self worth of businesses before it’s earned. With so many "super angels" and early stage tech funds chasing any company that gains even a modicum of traction, founders end up with the delusion that their business is actually at a secure state and just in need of a little growth capital to take off.
For the vast majority of businesses in the world (like 99.99999999%) this couldn’t be further from the truth. Most business models in their infancy are actually quite flawed. For example, Groupon was born out of a company called thepoint.com, which was attempting to use the power of collective action to attract users that would eventually attract advertisers. The failure of that site to gain meaningful traction led to the development of Groupon (we wanted to prove that campaigns could gain momentum on the Internet and through the power of collective action amazing results could be achieved, i.e. 50% of local goods and services). In other words, Groupon was a pivot.
We have for many years promoted the concept of fast failure as a means to building innovative business models. The concept is simple. Often you have to iterate your way into a business model that actually works to the extent it’s disruptive, so every early iteration is in fact destined to be a failure. As a result, you might as well fail fast.
Now I'm not suggesting you behave recklessly, but I am suggesting you move quickly, take risks, and be bold. To transform a market, you have to be willing to go against the grain and take chances that are just as likely to result in failure, as they are success. This is the same process an artist goes through when they're breaking new ground and trying to produce a new work of art. Sometimes the result is a masterpiece, and sometimes the result is junk. But if the artist isn't willing to produce something that may very well end up in the garbage, the work will never push the artist's own limitations, and therefore can never truly achieve greatness. Just look at the great breakthrough moments in art over the last 50 years and all were born out of great risk — from Jackson Pollack abandoning the paint brush to Andy Warhol's use of consumerism to create pop art.
So how does this tie back to venture capital?
There are two kinds of money in early stage technology ventures - money that should be used to find a business and money that should be used to grow a business. Knowing the difference is critical. And having partners that work with you to iterate the permutations of an early stage venture until you find the right model is just as critical. Too often, young entrepreneurs think they've found the right model when they haven't yet and they start throwing tons of money at a company, before its warranted. While you might think this would lead to fast failure, it actually has the opposite effect. The more time and money you invest in a broken model, the more committed you become to it.
This is precisely why raising less money (as opposed to more money) is actually a good thing. People come in our office every day and say "I'm looking for three million dollars to launch the business" and I wonder if they're building an Internet business or a manufacturing plant. The only purpose of your first round of financing is to build a product and prove that it has value. Your goal, accordingly, should be to build things quick and seek to prove, or disprove, that your ideas are resonating out in the real world. The faster you do this, the more likely you are to stumble into a winning formula.
Most businesses fail for either a lack of capital or a lack of direction. Yet the two are almost always intertwined. Money without direction is useless, and direction without enough money to bring a product to life is equally constraining. But not only are they intertwined, they actually need to co-exist in equilibrium. In other words, throwing too much money at an idea that is not fully baked leads to ruin, as does throwing too little.
So when you're looking for investors early on, don't just seek the highest valuation from people who have thrown tons of money at tons of ideas (a few of which have been home runs). Look for partners that understand the innerworkings of your business and can help you iterate your way to the right model. Without it, you'll just have lots of working capital, without anything working...
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Comments
I think you're missing one other aspect.
This applies whether entrepreneurs are pivot believers yet or not (they will be in the end of course).
Present day entrepreneurs need to learn how to smartly shape investors' perceptions to create an image of themselves as founders who can pivot if the need arises (like it inevitably always does).
Not as obvious a jump as it seems and it's an exercise in not just understanding the value of pivots but in human communication and subtlety. This is the step that gives investors comfort. This is the step that says "if our micro-proven model doesn't scale, I'm still going to take the resources left, buck fiercely onto a better track like the racehorse I am and win that market."
Working the customer discovery process, failing fast, and racing to a proof of concept - all great... but worthless if at some point that entrepreneur can't shape the perceptions of investors who have seen the pivots and who find themselves existing simultaneously as both cynics and optimists.
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1. Talk to as many seasoned entrepreneurs as it takes to get it through your thick head that getting to the finish line is about how many times you can pivot upwards.
2. Consciously, very consciously shape investor perceptions.
3. Align yourselves with investors who can help you race through the iteration process. Make sure your milestone expectations are in line and run with it. Expect to end up somewhere unexpected but probably better than you first imagined. If not, onto the next one (fast of course).
by Erik Nigel Lukas - 10/20/2010 @ 07:51pm
Well articulated! Couldn't agree with you more.
by Vicki Gonzalez - 10/21/2010 @ 11:34am
Great stuff! Its helping me for the direction of a potential business that I'm looking into starting. Thanks for your insight!
by Jarrett - 10/23/2010 @ 06:08pm
Totally agree.
by Vitaliy - 10/25/2010 @ 07:05pm
Hello Eric; Great incite on the reality of separation that new venture start ups should understand. I personally have had the opportunity of sitting on the start up side and also as a venture capitalist. Your clear and simple explanation of the reality process could have been great help for me back in the day when I had my first start up.
A continual fan...
best/dom
by Domonic Mongello - 11/20/2010 @ 11:36pm
Well said.
by Ricky S. - 11/23/2010 @ 10:07am
My point and plan exactly.... People tell me you need more money to start this enterprise but I would not know what to do with the additional funds if I had it, or how to value the company, particularily my interest. Not to mention what the preferences of my audience might end up being . Can't put the cart before the horse.
by Nicholas Wilhelm - 11/30/2010 @ 06:45pm
Well said Mr. Lefkofsky,
As a wannabe entrepreneur, I find your blog both fascinating and inciteful. That is probably why you will soon be a billionaire. =]
by Khoa N. - 12/01/2010 @ 10:31pm
This is so very true. There are many fine lines we all have to walk, and like anything in life, too much or too little of something is likely to harm us more than help us. Great insights, and can't wait to read more. Perhaps a little more time over the holidays for another post? :)
by Travis R - 12/16/2010 @ 12:59am
We were vc'd by Kpcb with Tom Perkins as our chairman, I was lucky enough to be allowed to experiment with tech that was known to be disruptive to our product and encouraged even when it failed to produce anything useful. Once when the folks working on the cash part of the product pushed me too far I accepted a job offer with Microsoft and was packing my desk. Some of the directors swung over and took me to the pub for a "chat." We all got horribly drunk but the one thing I remember was someone saying, the most important thing I did was to stimulate debate and thought, to ensure that people spent some time looking out for competitors who would eat our lunch one day. So I didn't take the job, retired early in Chicago and am still learning. I thought your blog entry was excellent and one day hope to meet you folks for a drink, I do not have a business plan or a need for money.
by majorkong - 03/09/2011 @ 09:08pm